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Generally, the CTO will report to the CIO, although not always. The roles of the CIO and CTO, and the relationship between the two, will vary by organization. In some, the CIO is responsible for setting the broad strategy and managing the relationship with the wider business, explaining how technology can help to streamline the supply chain or optimize business processes, while the CTO looks for innovative or emerging technologies that could potentially help the organization to reach its objectives. In some tech businesses the CIOs lead internal business implementations of technology, while CTOs lead the development of technologies that are being developed to be sold externally. (Source: https://www.zdnet.com/article/what-is-a-cio-the-chief-information-officer-role-explained/)
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Human resources is used to describe both the people who work for a company or organization and the department responsible for managing resources related to employees. Also called employee experience, personnel or talent management (although these terms are a bit antiquated), human resource management involves overseeing all things related to managing an organization’s human capital. (Source: humanresourcesedu.org/what-is-human-resources/)
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Also known as a Business Review or an Executive Business Review, a QBR is, at its most basic, just a once-per-quarter meeting with your customer. SolarWinds MSP describes it as “a meeting with your client on a quarterly basis where you discuss their business and how you can support them.” QBRs should be strategic—rather than tactical—in nature. This is a chance for you to gain a deeper understanding of the customer’s business and future plans and to strategize as to how you can deliver more value based on those factors. In doing so, you step out of a “vendor” role and into more of a “business advisor” one. This helps build trust, which in turn solidifies your relationship with the customer. (Source: https://www.gainsight.com/guide/the-essential-guide-to-quarterly-business-reviews/)