FAQ

Owned by Former user (Deleted)
Last updated: Dec 10, 2019
2 min read

Below are some of the common questions we've received thus far on MLP:

  • How often does the platform update?
    • The refresh happens every day around 9 am.

  • How is trending accounts under account engagement calculated?

    • Trending information across the platform shows the accounts that have been trending on a rolling 12-week basis from todays date. This means that trend data is always up-to-date!

  • If a target account list is changed, how does the platform represent that change?

    • The platform shows an aggregate view this way no data gets lost when account lists are changed. (Ex. If 50 accounts are removed from an account list that had 300 accounts. All 300 accounts are shown in the data not just final state of 250. This way the 50 that were removed can still be reported on.)
  • How far back can we look into programs?
    • The data across MLP only covers the last 2 years (on a rolling basis) of activity.
    • Note:Contracted Program spend data is only available for programs that started after May 2019.
  • Where does the installed technologies data come from?
    • As a part of the ML Data Cloud we gather, groom, and filter installed technologies data and pair it with our firmographic data from various sources.
  • Why is the asset preview for display showing up blank?
    • If you have an ad blocker running, assets won't render. Whitelist MLP on your ad blocker so that the assets appear. For more information on how to solve this issue click here.
  • I've logged in and some charts on the program view are not showing up?
    • MLP requires cookie access to render properly. If you have turned cookie blocking on through your browser, be sure to allow cookies from MLP.
    • This link (chrome://settings/content/cookies) will bring you to your browser settings. Here you can make sure your settings look like the below. Once you refresh all charts should appear.
  • I'm viewing MLP on Safari - Why are the charts not showing up?
    • Safari blocks some elements from rendering if the "Prevents cross-site tracking" box is checked in your preferences.

    • To turn this off navigate to the top bar in your browser, Click Safari → Preferences → Privacy → then un-check the "Prevents cross-site tracking" box and refresh your page - all the reports should now populate normally.

    • Note: For OSX Catalina Safari users there is a known bug on Apple's end where un-checking the box doesn't fix the issue. Until this issue is resolved by Apple we recommend using the latest version of the Google Chrome web browser